Returns & Exchanges
At Calibre Furniture, we want you to be completely satisfied with your purchase. If your new piece isn't quite right for your space, we offer a straightforward return process within 14 days of delivery for your peace of mind.
Submit a Request
Contact our customer care team via our online portal or email within 14 days of receiving your order to initiate the return process.
Prepare the Item
Ensure the furniture is unassembled and repacked securely in its original packaging, including all protective materials and hardware.
Arrange Collection
Once approved, we will coordinate a professional courier service to collect the item from your address at a scheduled time.
Inspection and Refund
After our warehouse team inspects the returned goods to confirm they are in original condition, your refund will be processed minus any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing